Shipping & Returns

UK Deliveries

All UK deliveries will be sent via Royal Mail or other courier services. A signature may be required on delivery. If you are unavailable a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.

International Deliveries

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.Please note, before placing an order it is the customer's responsibility to check that any products ordered from iconicityfashion.com comply with state and federal government import regulations.

Price Grid

OUR RETURNS POLICY

UK Customers

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.Our returns address is:

Iconicity Fashions 92c Whitton Road Hounslow Middlesex TW3 2DQ

International Customers

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund. If a replacement size, colour or alternative items are required you will need to place a new order.For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you use a postal service that insures you for the value of the goods you are returning or obtain proof of posting. Our returns address is:

Iconicity Fashions 92c Whitton Road Hounslow Middlesex TW3 2DQ

Returns Processing

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 28 days to decide if you want to return any item (this include all sale items) for a refund. If a replacement size, colour or alternative items are required you will need to place a new order. Just fill out the Returns Form enclosed with your order goods within 48 hours to ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your ICONICITYFASHIONS.com account.

Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.

It can take up to 21 days for us to receive your return, depending on your location and which postal service you use. Please see below timeframes –

Ireland - 10 days

Europe – 14 days

US – 10 days

Rest of World – 21 days

UK – 5 days

Once we receive your returned parcel, we will inspect and process the goods within 24 hours to ensure you receive your refund as quickly as possible.We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

Order Cancellation

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.In all cases, the goods must be in their original condition and will be inspected on their return.If we do not receive the cancelled order back, we may arrange to have them collected at your cost.If you decide to cancel your order with Iconicityfashions.com,you must let us know in writing [email is fine], quoting the order number.

In case of faulty items or incorrect products delivered or any other issues

please contact our customer service team.

Customer service contact : customerservice@iconicityfashion.com